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Site map

• Homepage
• About us
  • What we do
    • Our aims
      • Achieving our aims
      • Our statutory role
    • Assessing healthcare
      • Assessing NHS healthcare
        • FAQs about how we assess NHS healthcare
      • Assessing independent healthcare
        • FAQs about how we assess independent healthcare
      • Checking treatments are used safely
    • Investigating major problems
      • Current investigations
        • West London Mental Health NHS Trust
        • Mid Staffordshire NHS Foundation Trust
      • Completed investigations
        • Staffordshire Ambulance Service NHS Trust
        • Maidstone and Tunbridge Wells NHS Trust
        • Oxford Radcliffe Hospitals NHS Trust
        • Sutton and Merton Primary Care Trust
        • Northwick Park Hospital, North West London Hospitals NHS Trust
        • Stoke Mandeville Hospital, Buckinghamshire Hospitals NHS Trust
        • Cornwall Partnership NHS Trust
        • Hull Royal Infirmary and Humberside Ambulance Service NHS Trust
        • Mid Cheshire Hospitals NHS Trust
        • East Sussex Hospitals NHS Trust
        • Devon Partnership NHS Trust
        • North West London Hospitals NHS Trust
        • Bolton, Salford and Trafford Mental Health NHS Trust
        • Mid Yorkshire Hospitals NHS Trust
        • Royal Wolverhampton Hospitals NHS Trust
      • Interventions
      • Criteria for investigating or intervening
    • Working with Government
    • Our work in Wales
      • Y Comisiwn Gofal Iechyd a Chymru
    • Future merger
    • Corporate publications
    • Reports on healthcare
      • State of healthcare
        • Context
        • Positive patient experience
        • Health and wellbeing
        • Children and young people
        • Quality and safety
        • Effectiveness
  • Who we are
    • Executive team
    • The Commission
      • Commission members
      • Meetings of the Commission
    • Our partners
      • Concordat for England
      • Memoranda of understanding
  • Our business standards
    • Service charter
    • Our helpline
    • Equality, human rights and diversity
      • Gender equality scheme
      • Race equality scheme
      • Disability equality scheme
      • Promoting equality in healthcare services
      • Equality impact assessments
        • Register of PIP impact assessments
        • Equality impact assessments online register
    • Information handling
      • Freedom of information requests
        • Publication scheme
        • Disclosure log
      • Personal information
    • Procurement
    • Complaints about the Commission
  • Jobs
    • Current opportunities
      • Vacancies and how to apply
      • Opportunities for analysts
        • Vacancies for analysts
        • Rewards
        • Home teams
        • Case studies
      • FAQs - analysts
      • The application process
    • Business areas
      • Operational development
      • Operations
      • Informatics
      • Corporate support
    • Working for us
      • Rewards and benefits
      • Equality and diversity
      • Future changes at the Commission
    • Our people
      • Area team leader
      • Team leader - complaints
      • Senior Business Systems Analyst
      • IT analyst
    • Where we work
    • Clinical advisors
  • Contact Us
    • Our offices
    • Press Office
• Information about healthcare services
  • Overall performance
  • Different types of NHS services
    • Maternity
    • Mental health
    • Heart surgery
    • Children's services
    • Learning difficulties
    • Managing risks to patients and staff
    • Other topics
    • How the NHS is structured
  • Making decisions about healthcare
    • NHS services
    • Independent services
      • Registered providers
      • Cosmetic surgery
        • Finding out about the procedure
        • Choosing the right doctor
        • Cosmetic surgery abroad
• Your views
  • Concerns about healthcare
    • Complaints about the NHS
      • What we can do to help
      • Asking us to review your complaint
        • How to request a review
      • Help with making a request
      • Useful contacts
      • Learning from complaints
        • Examples of improvement
      • Making a complaint to the NHS
    • Concerns about independent services
  • Consultations
    • Current
    • Closed
      • Second comprehensive area assessment
      • Comprehensive area assessment
      • Developing the annual health check 2008-09
      • Developing the annual health check 2007-08
      • Promoting gender equality
      • Regulatory fees for independent healthcare 2008/09
      • Regulatory fees for independent healthcare 2007/08
    • Archived consultations
    • Our responses to external consultations
  • Involving patients and the public
    • Using feedback from the public
  • Patient surveys
    • About patient surveys
    • Hospital services
    • Local health services
    • Mental health services
    • Maternity services
    • Services for people with diabetes
    • Surveys before 2006
  • How to send us your views
  • Feedback on this website
• Guidance for healthcare staff
  • NHS staff
    • Annual health check
      • Annual health check 2007/08
        • Performance ratings 2007/08
        • Quality of services
          • Core standards
            • Inspection guides
            • Assessing other NHS organisations
          • National targets
            • Existing national targets
              • Indicators by type of trust
                • Acute trusts
                  • Indicators for acute and specialist trusts
                • Ambulance
                  • Indicators for Ambulance trusts
                • Mental health
                • Primary care
                  • Indicators for primary care trusts
              • More on existing national targets
            • New national targets
              • Indicators by type of trust - New national targets
                • Acute trusts - New national targets
                  • Indicators for acute and specialist trusts - new targets
                • Ambulance - New national targets
                  • Indicators for ambulance trusts - new targets
                • Mental health - New national targets
                  • Indicators for mental health trusts - new targets
                • Primary care - New national targets
                  • Indicators for primary care trusts - new targets
              • More on new national targets
        • Use of resources
        • Ratification of data
        • Extenuating circumstances
        • How to request a review
      • Annual health check 2008/09
        • Acute and specialist trusts
          • National priorities: Acute and specialist trusts
          • Existing commitments: Acute and specialist trusts
          • More information: Acute and specialist trusts
        • Ambulance trusts
          • National priorities: Ambulance trusts
          • More information: Ambulance trusts
        • Learning disability trusts
          • National priorities: Learning disability trusts
          • More information: Learning disability trusts
        • Mental health trusts
          • National priorities: Mental health trusts
          • More information: Mental health trusts
        • Primary care trusts
          • National priorities: Primary care trusts
          • Existing commitments: Primary care trusts
          • More information: Primary care trusts
    • Existing commitments & national priorities
  • Annual health check before 2007/08
  • AHC e-updates
    • e-updates 2008/09
    • e-updates 2007/08
  • Performance ratings before 2005/06
  • Reviews and studies of services
    • 2008/09
      • Defence medical services
      • Disabling factors in healthcare
      • Healthcare in prisons
      • Inequalities in health
      • Information governance by healthcare services
      • Managing medicines
      • Older people's mental health
      • Patient and public engagement
      • Services for people with learning difficulties
      • Services for people with learning difficulties - commissioning
      • Substance misuse 3
    • 2007/08
      • Dignity in care
      • Audit of equality publications
      • Independent sector treatment centres
      • Maternity services
      • Race equality
      • Services for people with learning difficulties
        • How we carried out the audit (easy read)
      • Substance misuse 2
      • Urgent/emergency care
      • Value for money in mental health services
    • 2006/07
      • Acute adult inpatient mental health
      • Community mental health services for adults
      • Diabetes
      • Heart failure
      • Sexual health
      • Substance misuse 1
    • Before 2006
    • Following up our 2005/06 reviews
  • Annual health check timetable
• Improving clinical quality
  • How we assess clinical care
  • Clinical accreditation
  • Developing better metrics
• Managing risk
  • Healthcare associated infection
    • Background information
      • Outbreaks of Clostridium difficile
    • Inspection programme on HCAIs
    • Frequently asked questions
    • Results of hygiene code inspections
      • Hygiene code summary reports 2007/08
      • Hygiene code summary reports 2008/09
  • Controlled drugs
    • Our role
      • Legislation and guidance
    • Accountable officers
      • Role of accountable officer
      • Register of officers
      • Accountable officer notification form
      • Organisations that need an accountable officer
    • Self-assessment tool
    • Relevant organisations
  • Use of Ionising radiation
    • Reporting incidents
    • Our inspection programmes
• NHS staff and patient surveys
  • Staff surveys
    • Staff surveys 2007
      • Results of staff surveys 2007
    • Staff surveys 2006
      • Results of staff survey 2006
    • Surveys of staff before 2006
      • Results of staff survey 2005
      • Results of staff survey 2004
      • Results of staff survey 2003
    • How the survey results are used
  • Patient surveys
    • Hospital care
    • Local health services
    • Mental health services
    • Maternity services
    • Services for people with diabetes
    • Comparing patients' experience
    • Surveys before 2006
    • Surveys planned or in progress
• Count me in census
• Complaints by patients
  • Independent review process
  • Reports on complaints handling
  • Stats on complaints handling
    • Quarter 2 2008/2009
    • Quarter 1 2008/2009
    • Quarter 4 2007/2008
    • Quarter 3 2007/2008
    • Quarter 2 2007/2008
    • Quarter 1 2007/2008
• Whistle blowing